18 Nov
Best Practices For Designing Customer Satisfaction Surveys (CSAT)
Best Practices For Designing Customer Satisfaction Surveys (CSAT) While designing and executing a customer satisfaction survey, many things might go wrong, preventing you from gaining an accurate picture of your client’s experience. And the majority of companies make mistakes in
18 Nov
CES Survey — What Is It And What Are Its Best Practices
CES Survey — What Is It And What Are Its Best Practices The Customer Effort Score (CES) is a customer loyalty statistic that businesses use to determine the amount of effort that a customer expended during a specific contact. Initially
18 Nov
What is Net Promoter Score(NPS)
What is NPS? If you ever run a business and want to get some useful feedback, you try to get it directly from your customer base. This can come in the form of open feedback or a survey with several
