Using the 5-star rating system, respondents can rank their input on a 5-point scale from 1 to 5 stars. The more stars your customer choose, the more favorably they react to your question.
5 star rating survey can be used in different scenarios. For example, a company may want to find out how one of its products was perceived by its customers. The company can then send out a 5 star rating survey about the product to customers who have bought it. They can see what customers thought of the product overall and get specific feedback on things that customers liked or disliked about the product. Another way in which a 5 star rating survey may be used is to find out what type of feedback customers would like to see from them in future products. The company can then send out a 5-star rating survey asking for feedback on new products that they haven’t yet produced. They are able to find out what types of things people would like to see in products to make them better.