Best Practices For Designing Customer Satisfaction Surveys (CSAT)

Best Practices For Designing Customer Satisfaction Surveys (CSAT) While designing and executing a customer satisfaction survey, many things might go wrong, preventing you from gaining an accurate picture of your client’s experience. And the majority of companies make mistakes in

CES Survey — What Is It And What Are Its Best Practices

CES Survey — What Is It And What Are Its Best Practices The Customer Effort Score (CES) is a customer loyalty statistic that businesses use to determine the amount of effort that a customer expended during a specific contact. Initially

What is Net Promoter Score(NPS)

What is NPS? If you ever run a business and want to get some useful feedback, you try to get it directly from your customer base. This can come in the form of open feedback or a survey with several

© 2021 Sekker. All rights reserved.
support@sekker.io