How any business can implement customer survey effortlessly using QR codes

We have covered Sarah implementing a thumbs survey to check customer experience at her Nail salon. That allowed Sarah to reach out to her customers via social media platforms and still maintain connections after leaving her salon. Sekker provides a

Nail Studio And Sekker Case Study

Our goal is to help businesses better understand their customers by using our surveys easily and intuitively. We firmly stand by this goal. Today we are going to give you a very real-life scenario where Sekker can help you. We

Thumbs Up/Down Surveys — What Are They And Best Practices

Do you want to know what your clients think about your product or service? Chances are, you do. However, simply asking for feedback can be a tricky proposition. Some people might not feel comfortable sharing their thoughts on the matter

Everything You Need To Know About Product-Market Fit (PMF) Surveys

When developing a new product, the concept of product/market fit is important. It is something that all entrepreneurs and product managers are devoted to. When asked what the term means, however, only a few people will be able to provide

Smiley Survey — What Is It, Best Practices, and How Your Business Can Benefit From It

Getting feedback from your customers is important. It helps you understand their needs and what they like or don’t like about your products, services, and company. But sometimes asking people for feedback can be a little intimidating, but don’t worry,

Employee Net Promoter Score(ENPS) Surveys — Best Practices And How To Get Maximum Value

Employee Net Promoter Score (ENPS) surveys are designed to measure how likely employees are to recommend an organization or its products and services. Engineers, for example, maybe more inclined to recommend a company like Google Inc., whereas salespeople might favor

5 Star Rating Surveys — Why You Should Use Them And Best Practices

Are you looking for a new way to get feedback from your customers? 5-star rating surveys are a great way to find out what your customer thinks about your business. Such a type of survey is a simple feedback tool

Best Practices For Designing Customer Satisfaction Surveys (CSAT)

Best Practices For Designing Customer Satisfaction Surveys (CSAT) While designing and executing a customer satisfaction survey, many things might go wrong, preventing you from gaining an accurate picture of your client’s experience. And the majority of companies make mistakes in

CES Survey — What Is It And What Are Its Best Practices

CES Survey — What Is It And What Are Its Best Practices The Customer Effort Score (CES) is a customer loyalty statistic that businesses use to determine the amount of effort that a customer expended during a specific contact. Initially

What is Net Promoter Score(NPS)

What is NPS? If you ever run a business and want to get some useful feedback, you try to get it directly from your customer base. This can come in the form of open feedback or a survey with several

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