NPS

What is NPS? If you ever run a business and want to get some useful feedback, you try to get it directly from your customer base. This can come in the form of open feedback or a survey with several

NPS feedback is the most preferred customer experience KPI among all user feedback types, according to Lumoa. It provides you with valuable insight into what your customers think about your product – the positives, negatives, lovers, and haters. But it’s